Tech support & Premium Tech Support (PTS)
While the agent skill set is frequently similar, the difference between Standard Tech Support, and Premium PTS, frequently comes down to who pays --- you or your customer. PTS offers the possibility to turn tech support into a revenue generator.
Wondering how to provide quality tech support services to your growing client base in a cost-effective way?
Looking to integrate Voice, Chat and E-Mail response into your offering, but not sure how to go about it?
Worried about the high cost and hassles of covering 18-24 hours/day, 5-7 days a week?
Standard Tech Support Services
ABC offers standard Tiered Tech Support for products such like electronics, hardware and software, and a range or other items.
Agents have an affinity for technology and a commitment to ongoing improvement. A key element is the agent's ability to deliver support in a way that callers understand. Support covers all formats -- Phone, Email, Click to Call or Live Chat.
For Basic Tier 1 Tech Services, the Agent collects customer information and tries to determine the customer's problem through a careful analysis and review of the established processes to resolve similar issues.
A Tier 1 Agent will typically work under the direct supervision of a senior technician, who may be a member of your own staff.
In some cases, your tech support needs can be combined with a PTS offering outlined below, and in this way your tech support requirement can generate revenues for your company.
Premium Tech Support Services
Our turnkey, white-label Premium Technical Support (PTS) solution delivers exceptional tech support across all your customers' connected devices and services. No need to launch your own offering. This is a turn key solution with all the call center resources, software, technology and operational expertise required. You just market your PTS program to your customers.
What sets ABC apart from other PTS solutions?
- Provide Market-leading results – Fast track to a better customer experience and new revenues. Differentiate your products with top-tier customer satisfaction, and grow your revenues with this new premium service. The ABC packaged PTS offering for consumer and SMB segments guarantee consistent, attractive margins for your business, while you build brand loyalty.
- Solve any problem – Deliver a superior mobile, PC and connected home experience. Get immediate access to live support agents 24×7 and resolve any technology need your customers may have through remote diagnosis of PC or smartphone setups, PC tune-up and malware removal, home network setup, home automation and IoT support, and more.
- Protect your customers – Bundle additional services like device protection, Internet security, online backup and other third-party services as part of a single PTS subscription. Internet Security offers Malware and Fraud protection, Mobile security and Parental Controls. Online Backup offers seamless cloud data backup with continuous file protection and file versioning, end-to-end data encryption, and complete system recovery.
Avoid the hassles of running your own Tech Support or Premium Tech Support offering, with the possibility of generating additional revenues.
Since 1996, ABC Marketing Services offers innovative help tech support solutions to help businesses serve their customers. Besides tech Support services, ABC has launched hundreds of successful campaigns for Customer care, Help Desk, Surveys, Appointment-setting, Outbound Sales and Lead Gen in numerous verticals.