Multi-Channel Business Process Outsourcing

The selective use of Business Process Outsourcing can increase your company’s flexibility and cost effectiveness

BPO allows a company to focus on its core competencies, helps release key employees from non-core or administrative processes and allows them to invest time and energy in building the firm’s core businesses.

Business Process Outsourcing is as varied as the companies that use them

  1. Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
  2. Originally important in manufacturing, today it includes internal business functions such as human resources or finance and accounting, and front office outsourcing involving customer-related services in a call center environment.
  3. When BPO is contracted to a nearby country it is called nearshore outsourcing.  With ABC Marketing services, the sites are close to the US in similar time zones, easily accessible and comfortable for long or short visits.
  4. In many cases, BPO processes can be carried out through a variety of channels including email, chat, and social media, in which case we can speak of multi-channel BPO.

Free up valuable internal resources through selective Business Process Outsourcing services

BPO processes are as varied as the companies that use them. The ABC staff and management can work with your company supervisors to determine what portion of any business process might be successfully implemented at one of our centers.

Since 1996, ABC Marketing Services offers low priced, innovative BPO to help businesses serve their customers.  Besides BPO services, ABC has launched hundreds of successful campaigns for Customer care, Technical Support, Surveys, Appointment-setting, Outbound Sales and Lead Gen in numerous verticals.

If your business is in need of lead generation services, marketing research, or any additional call center services, contact ABC